video

Furniture-As-A-Service: Meet Jonas Kjellberg, Founder of NORNORM

In this episode of the Product-as-a-Service Champions podcast, Yann Toutant, CEO of Black Winch, sits down with Jonas Kjellberg to explore how NORNORM is transforming workplaces with its innovative Furniture-as-a-Service model.

They discuss the shift from linear to circular economies, the challenges of financing sustainable solutions, and how rethinking design can create flexible, sustainable workspaces that are better for people and the planet.

video

Furniture-As-A-Service: Meet Jonas Kjellberg, Founder of NORNORM

In this episode of the Product-as-a-Service Champions podcast, Yann Toutant, CEO of Black Winch, sits down with Jonas Kjellberg to explore how NORNORM is transforming workplaces with its innovative Furniture-as-a-Service model.

They discuss the shift from linear to circular economies, the challenges of financing sustainable solutions, and how rethinking design can create flexible, sustainable workspaces that are better for people and the planet.

Jonas Kjellberg
Founder - NORNORM

Guest speaker

  • Respected lecturer and author of the books “Gear Up : Bring business opportunities to life” and  ”Gear Up : Test Your Business Model Potential and Plan Your Path to Success".
  • Author of “Business Creation”, a guide for new businesses and entrepreneurs to test the durability of their business model.
  • Creator of Skype.
  • Experienced Venture Investor.
  • Chairman of iCloud, sold to Apple, and founder of Player:IO.
  • Lecturer at Stanford University and Stockholm School of Economics on entrepreneurship, sales cultures and how to bring product sales, profitability, and the whole company together.
  • MBA from Uppsala University and an engineering degree from the Royal Institute of Technology in Stockholm.

About NORNORM

Founded in 2020, NORNORM is a flexible, subscription-based furnishing service that helps businesses adapt to changing workspace needs.

Their affordable and fully circular model has a simple mission: to make workspaces better — for the people they serve, the businesses they house, and the planet they impact.

They want to make circularity the new norm.

Furniture-As-A-Service

NORNORM's circular approach ensures that when certain pieces of furniture are no longer needed, they aren’t retired or scrapped. Instead, they are refurbished and recirculated into new offices, continuing to meet premium quality standards and extending their lifespan indefinitely.

Their AI-powered Furniture Forecast tool personalizes office design, adapting to evolving workspace needs and optimizing subscription.

Full delivery and installation are completed within 4 weeks using AI-optimized routing while aiming for a zero-carbon supply chain.

Their circular approach cuts CO2 emissions by up to 70% through reuse and re-circulation.

Each furniture piece features a Circular Passport with a QR code for easy access to product details, usage history, and issue reporting.

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Key insights


"Why should you own furniture when it often doesn't drive any kind of value to the company? 98% of companies rent their office, why should you buy the furniture? 50% of the company listed on the New York Stock Exchange 15 years ago aren't there anymore, yet we still buy furniture that we believe is going to live forever. It doesn't drive any value so we're creating more of an AWS, kind of Spotify, perspective, where you can constantly change and iterate and have a much better utilization of your building and also make your people happier by constantly having the furniture they need to create the best work of their lives."

"It all starts with a circular design. It's about creating products that can be moved around and that can be assembled, de-assembled. You can change spare parts so it all starts with getting the right products, not having too many products, not creating complexity. That design choice trickles down to everything else: warehousing, shipping, packaging, product density, and how we manage the flow of products in and out. It’s about rethinking the entire usage journey to make it work. But we never want to see an end of life for these products. A lot of people think circularity is just about what happens at the end of a product’s life. But for us, it’s about continuously circulating the product to maximize its value."

"We have nothing in common with a leasing solution. I think leasing is part of a linear economy and focuses on how you pay for something in installments. We are a fully circular subscription where you can constantly change and iterate and hand back the stuff so that's the difference. For me the leasing model ends up with you owning it."

"One challenge during turbulent times is securing funding. We’re seeing this now with many sustainable companies struggling to raise capital. We're in a very good place but I think taking those steps and also being able to drive a valid business is not just a moonshot. People have invested a lot in sustainable companies but now we need to show strong unit economics and prove that we can actually thrive in a normal environment."

"This movement of environmental change has come much faster than I expected. I thought I would be much more on the bridge of trying to convince the world, a bit like we were with Skype or iPad. Back then, people said no one's going to use that, it’s bullshit, I’m never ever going to talk to a computer, maybe it's just for some niche people? But I think there's a huge momentum in this. Looking back five years, I’d say: jump in earlier and invest more. The movement is going to be much bigger than you thought."

"I would ask everyone that looks into this to decide when you're sitting there: should I buy? Should I do a service? Should I do sustainable? Should I not do sustainable? Look at yourself and say what side of history do you want to be on. Because I hear so many lame excuses today but what happens if we go back in time and you are judged on the decisions you made? Do you think it's right to invest in a linear oil making product that's bad for the environment or not? And then it's up to you to make that decision but I would just put those glasses on and look back when you make these decisions today because they can be judged tomorrow."